So you just switched to widescreen settings and you are experiencing issues? Let’s try to figure it out.

First I want to stop a moment to answer the people that are not big fans of the resolution and explain a little bit why. If you don’t have a 10 years old TV, there’s a chance that you are watching amazing HD movies on your TV…in widescreen. If you have a tablet…there’s a chance that you are playing Angry Birds in widescreen too;)…and your phone? whether it’s an Iphone or Android…the screen is certainly a widescreen. So pretty much we are trying to be a little more 2013 than 1985. I know changes are always annoying nobody likes changes…not even me;) But I’m sure in the long run you will appreciate how the video is matching your device:)

Now let’s go back to potential issues you are having with the settings. I’m gonna assume that you already have an I5 or even better I7 computer…otherwise the issues you might having are directly related to the capacity of your computer. Good quality requires a lot of resources so the better the processor the better your experience.

Now let’s look at what you might experience and the solution for it.

Problem: I’m on a Mac and using widescreen INTERNAL encoder but my video is  looking “stretched”

Solution: Try using Chrome (as the latest required flash version is only available through Chrome, and Chrome auto-updates)

Problem: I’m using a camcorder connected via firewire and the profiles don’t work.

Solution:

  1. Set camcorder to 720×480 output and aspect ratio to 16:9 or “wide”
  2. Within FMLE, use manual configuration settings with these tweaks:
    1. Set input size to 720×480
    2. Uncheck Maintain Aspect Ratio
    3. Set output size to 854×480
    4. Grab something circular and check that it looks circular while streaming. If not, tweak the output size width.

Problem: I was able to stream smoothly in 640×480 but, when trying to stream at the higher resolution (864×480), my stream is now jerky.

Explanation: The higher resolution results in 35% more pixels to compress and can be more difficult for lower end computers to keep up.

Solution 1: Ensure that there are no other extraneous processes running on the computer (easy). Close any programs that don’t need to be open using Task Manager (or Activity Monitor on mac). E-mail notifiers, chat programs, virus scanners (you don’t need this on while working so long as you aren’t also browsing the internet), other browser windows, etc. This is obvious, but sometimes I forget to do this. It’s a good idea no matter what.

Solution 2: Don’t splitcam (like manycam), as that increases the CPU load

Solution 3: Turn off the aero theme in Windows

  1. To turn off:
    1. net stop themes
    2. net stop “desktop window manager session manager”
  2. To turn back on:
    1. net start “desktop window manager session manager”
    2. net start themes

Solution 4: Turn off hyperthreading (difficult, as this likely involves going into the bios)

Solution 5: Create a hybrid profile between the lower and recommended profiles (medium):

  1. Start with the recommended profile
  2. Set the input size to 640×480
  3. Check “Maintain Aspect Ratio”
  4. Check “Crop”
  5. Set Top to 60
  6. Set Bottom to 60
  7. Set output size to 640×360

Voila. I hope it will help you if you have any issue. Do NOT try these solutions if you don’t have any of these problems and send an email to support to try to troubleshoot your specific issue..